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Owned and operated by Pique Experience Products LLC, we welcome every question about cold plunges, saunas, and your wellness space.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you have not received a tracking update, feel free to email us with your order number.
What is your return policy?
We offer 30-Day Returns on eligible items. Please refer to our Return Policy page for full details on condition requirements and how to initiate a return.
Can I exchange my product for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through the steps if needed.
What is the difference between a traditional sauna and an infrared sauna?
Traditional saunas heat the air around you using a stove or heater, creating high ambient temperatures. Infrared saunas use infrared panels designed to warm your body more directly at lower air temperatures. Both offer a distinct experience, and the best choice depends on your personal preference.
Do cold plunges require special plumbing or electrical setup?
Setup requirements vary by model. Some cold plunges simply need a standard water source and a nearby outlet, while others may need a dedicated circuit. Check the product description for specific requirements, and contact us if you need clarification before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Our Commitment to You
Prompt Responses
We reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Continental Shipping
We ship within the Continental U.S., with no minimum purchase required.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns policy is outlined on our Return Policy page.
