Return and Refund Policy


REFUND POLICY

Effective Date: July 2026

1. SCOPE

This policy applies to all purchases made on www.flowintovitality.com

2. CONTACT

Email: support@flowintovitality.com
Phone: (470-400-4771)
Hours: Mon–Fri  (9:00 AM – 5:00 PM ET)

3. RETURN ELIGIBILITY

We accept return requests within 30 days of delivery for eligible items under our standard policy. Exceptions to this policy will be detailed on the products pages as well as in this policy if applicable.

To be eligible, items must be:

  • Unused, undamaged, and in original packaging
  • Include proof of purchase

Non-returnable items include:

  • Used, installed, or assembled products
  • Custom or special-order items
  • Made-to-order products (varies by supplier)
  • Items marked non-returnable on product pages

Any of our products that are made-to-order may not be eligible for return once production has begun.

3.1 ITEMS INELIGIBLE FOR RETURNS

Orivon Wellness products are not eligible for standard returns, refunds, or exchanges. We do not offer refunds or exchanges for Orivon Wellness Products except for defective products. Please see the section 5 for details on our policies for defective items.

4. ORDER CANCELLATION

Unfulfilled may be cancelled within 24 hours of purchase for a full refund. Fulfilled orders cannot be cancelled for a full refund. 

After this period:

  • Orders may already be in production
  • Cancellations may be subject to supplier restocking fees or may no longer be possible if the order has been fulfilled.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect:

  • You must report it within 48 hours of delivery
  • Provide photos or videos of the issue
  • Retain all packaging

We will:

  • Coordinate with the carrier and supplier
  • Offer repair, replacement, or refund depending on the case

If damage is visible upon delivery, we recommend refusing the shipment when possible.

6. RETURN PROCESS (FOR ELIGIBLE RETURNS)

If your item qualifies for return:

  • Contact Customer Service to request approval
  • Receive return instructions (RMA if applicable)
  • Pack item securely in original packaging
  • Ship within 15 days of approval

Return Shipping & Restocking Fees:

  • Customer is responsible unless item is defective or incorrect
  • Freight items may require carrier coordination
  • Returns have a 25% restocking fee

7. RETURN SHIPPING COSTS

Customers are responsible for return shipping unless:

  • Item is defective
  • Item is damaged on arrival
  • Item received is incorrect

8. REFUNDS

Refunds are processed after inspection and approval.

  • Refund Method: original payment method
  • Processing Time: up to 14 business days
  • Restocking Fees: 25%

Partial refunds may apply if:

  • Item is not in original condition
  • Parts are missing
  • Return is late or not approved

9. EXCHANGES

Exchanges are only available for:

  • Damaged items
  • Defective items
  • Incorrect items

Change-of-mind exchanges are not guaranteed and may require return and repurchase.

10. IMPORTANT NOTES

  • Freight deliveries must be inspected upon arrival
  • Any visible damage must be noted at delivery or reported within 48 hours
  • Failure to report within this time-frame may limit eligibility for claims

11. LEGAL RIGHTS

This policy does not affect your statutory rights under applicable law.

12. AGREEMENT

By purchasing from our website, you agree to this policy.

Note: This Refund and Return Policy is subject to change. Please review this policy periodically for any updates.

Flow Into Vitality, a Pique Experience Products LLC company, is an online vendor without a physical storefront. Please direct all questions to support@flowintovitality.com